Table of contents

This is for internal use by the PaaS team. Public-facing documentation is located at docs.cloud.service.gov.uk.

Billing process for GOV.UK PaaS paid accounts

Once an organisation has finished their 3 month trial period they are given the option to carry on using the GOV.UK PaaS on a paid account. Refer to the team manual for more information on how to move from a trial to paid organisation.

Billing process

Once it has been confirmed that an organisation is now on a paid account, the GOV.UK PaaS Delivery Manager should complete the following steps:

  1. Complete the billing sheet for each billable department. One bill is sent per department so if a department has multiple organisations, those organisation are all listed on one bill. To find billing sheets, go to the Team Drive > Billing and Pricing PII > Billing Record then the appropriate department. Update the latest month’s figures using the PaaS Admin tool. Once you have the figures, update these in the billing tracker. You will only need to complete the total figure for a department, not for each organisation in a department.

  2. For departments that you are going to bill, check the first sheet of the Billing Tracker to find the billing manager.

  3. Ascertain how often the GOV.UK PaaS needs to send a department’s bill. The below table gives an indication of how often it is appropriate to bill. Agree bill frequency with the organisation’s billing manager. Record the frequency in the Billing Frequency column in the billing tracker.

    Approx. billable amount per month Billing frequency
    < £500 6 monthly
    £500-£5000 Quarterly
    > £5000 Monthly
  4. Send the billing manager the following email, attaching a pdf version of their billing statement:

    Dear _______

    Please find attached a statement(s) containing your charges for hosting on the GOV.UK PaaS from [input dates]. You can see your usage and costs at any time by logging into https://admin.cloud.service.gov.uk/

    As per your Memorandum of Understanding (MOU) you have agreed to cover the costs of hosting your services on the GOV.UK PaaS. Based on your current usage levels, we would like to send you invoices on a [monthly/quarterly/6 monthly] basis.

    You will now need to raise a purchase order using your own department’s processes.

    If you have any questions, please contact us on gov-uk-paas-support@digital.cabinet-office.gov.uk.

    Kind regards [name] GOV.UK PaaS [job title]

  5. The department will then set up a purchase order (PO) and send you a copy of the PO document which will include the PO number.

  6. Send the following email to pmodelivery@digital.cabinet-office.gov.uk:

    Dear _____

    I need to raise an invoice on SOP for [department name] usage of the GOV.UK PaaS. I have attached a PDF of the billing summary and the department’s purchase order. The total amount to invoice is £xxx including VAT.

    Please send the invoice to: [name of contact which invoice should be addressed to] [email address which invoice should be issued to] [address which invoice should be issued to]

    Kind regards [name] GOV.UK PaaS [job title]

    If you are missing any of this information ask the organisation’s Billing Manager to provide it.

    Once the PMO delivery team inputs this information into SOP, this process is complete. You should receive a copy of the request which confirms that this is complete.