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This is for internal use by the PaaS team. Public-facing documentation is located at

PaaS Team Manual

Incident and support model

Support Runbook



Other information

Tenant Account Management

Tenant Billing

Team Accounts and Software

Policies and Procedures

Team process

Working practices

Technical Design


This section contains some team-specific styleguides. These should be used in addition to the GDS styleguides.

Upcoming Plans

Architecture decision records

This section contains Architecture Decision Records (ADR) as described in this blog post